Stephanie Kaiser: Change through delivery – A strategy for transformation in the complex German system

The audio recording of the keynote of Stephanie Kaiser at the User Needs First International Conference 2025. Stephanie, Chief Product Officer at the German Government’s Digital Service, delivered a compelling presentation on how digital service navigates Germany’s decentralized landscape to create user-centric digital services. Kaiser shares their change-through-delivery approach that bridges execution and policy and reveals strategies for fostering user-centricity within government while measuring digital transformation impact.