Natacha Lord & Lotte Aelvoet – Human in the Loop: Balancing AI Innovation and Control

How do financial institutions keep control as AI takes on more work? And what does having a “human in the loop” actually mean in practice?

In this episode of the Leaders in Finance Compliance Podcast, Jeroen Broekema speaks with Natacha Lord, Global Head of Model Risk Management at Rabobank, and Lotte Aelvoet, Partner at Deloitte.

From helping customers to assessing loan applications, AI offers opportunities to work faster and make better decisions. But where should people remain involved? Who checks the quality of the information a model uses? And what happens when employees trust AI output so much that they stop checking it?

The guests discuss how financial institutions approach these questions, the pressure to innovate and the hesitation around putting AI into practice. They also consider the role of regulators and the responsibility of the companies building the technology.

Natacha explains why she works with an “octopus team”, while Lotte reflects on the limits of relying on people to review AI output. Both return to the importance of understanding what these systems do, working across teams and adapting governance as the technology develops.

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---> The Leaders in Finance Compliance Podcast is made possible by Cense, Deloitte, Rabobank, and Osborne Clarke.